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E-SHOP
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Privacy Policy

 Personal data protection policy

________________________________________________________________________

Administrator: Q-tribo

Business name: Q-tribo s.r.o

ID number: 50633201

VAT number: 2120404803

with registered office: Trstínska cesta 10 917 01 Trnava

Entry in ORSR: Registered in the commercial register of the District Court Trnava, section Sro, insert no. 38987/T

Contact information:

tel.: +421 948 379 473

email: support@q-tribo.com

The processing of personal data takes place in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27/04/2016 on the protection of natural persons in the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (hereinafter referred to as “Regulation “) and Act no. 18/2018 Coll . on the protection of personal data and on changes and additions to certain laws.

Data subject : This document regulates transparent information, notices and procedures for the exercise of the rights of natural persons as consumers, further for the exercise of the rights of natural persons in the position of business partners of the administrator and natural persons as statutory bodies and employees of the business partner of the administrator, to whom personal data refer ( also “You” or “customer”);

Business partner : For the purposes of this document, a business partner is any self-employed person or natural person in the position of a statutory body or employee of a legal entity or a self-employed person with whom the administrator has entered into a legal relationship on the basis of which personal data is processed, or with whom the administrator negotiates entering into this legal relationship (hereinafter also “Business Partner”).

Personal data : Personal data is any data related to a living natural person, according to which this person can be directly or indirectly identified, for example first and last name, address of permanent residence, gender, age, date of birth, birth number, identification number, personal status , photo record, video record, audio record, email address, telephone number, IP address, cookies , VAT number, ID number, driver’s license number, passport number, education, income from employment, cultural profile, etc. (hereinafter also “data” or “information”).

Special categories of personal data : this category includes personal data that reveal racial or ethnic origin, political opinions, religion or philosophical beliefs or trade union membership and the processing of genetic data, biometric data for the purpose of unique identification of a natural person and data on health status or sexual life or sexual orientation of a natural person.

Administrator : The entity that determines the purpose and means of personal data processing, performs the processing and is responsible for this processing. The administrator of personal data is the operator of the online store www.eshop.q-tribo.com, the company Q-tribo s.r.o, ID number: 50633201, registered office: Trstínska cesta 10 917 01 Trnava( hereinafter also “administrator” or “we”);

Processor : An entity that, on the basis of the law or on behalf of the administrator, processes personal data for the administrator, on the basis of a contract on the processing of personal data (hereinafter also “partner” or “processor”);

Websites : Websites available at www.eshop.q-tribo.com ;

Purpose of personal data processing : The reason why personal data is processed. Such a reason can be e.g. fulfillment of the contract, management of user accounts, processing of suggestions and complaints, sending commercial announcements ( newsletters ) or displaying advertisements based on customer interest;

Cookies : Short text files stored by your web or mobile browser. Most cookies contain a unique identifier, the so-called Cookie ID . This is a string of characters assigned by websites and servers to the browser that stored the cookie . This allows websites and servers to distinguish and identify individual browsers. Cookies are used to improve the functioning of websites, to evaluate their traffic and to better target marketing activities . If you browse our website, we assume that you agree to the use of these files.

We and our contracted processors process the following personal data, respectively categories of personal data, in connection with the relevant legal title and purpose of processing:

We process data that you notify us, e.g. when ordering our products, registering a user account, communicating with us or signing up for the newsletter . These are typically:

And further data that we obtain automatically based on the fact that you browse our website.

These are typically:

We also obtain the personal data of business partners through business cards (paper etc

electronic), websites of business partners, electronic communication

means (e.g. e-mail and telephone conversations), conversations on social and professional networks, oral hearings, draft contracts or other business documents or recommendations of third parties.

Your personal data may be processed for the following purposes:

Fulfillment of the contractual relationship, invoicing

Management of customer accounts

consent, we will consider not logging into the customer account for a period of 3 years.

Communication with customers, satisfaction assessment, publication of reviews, processing of suggestions, complaints and reclamations

Sending commercial announcements and offering our goods

You can also manage your preferences regarding the sending of business notifications in the settings that are accessible through each newsletter (unsubscribe). Therefore, if you are our customer (for example, if you have placed an order with us), we may use your email address that you have provided us to send commercial notices about similar goods, unless you express your consent. In other cases, we ask for your consent to send commercial notices about our goods, promotions and promotional campaigns. We may use the information you provide us, as well as information otherwise obtained in connection with our goods, such as data on how you use the website, data on orders placed or information on your participation in promotions and competitions, to personalize our commercial communications. We will always ask you for your consent to send commercial announcements, when it is a matter of granting consent required by the relevant legal regulations.

Direct marketing and creation of personalized content and advertising

These cookies remain in the browser even after turning it off until the specified date,

possibly until they are manually deleted by the user. According to these cookies , the user’s computer can be identified when the web browser is restarted and browsing the Internet. You can read more about the storage time of cookies in the cookies section .

Improving the quality of the services provided, the analysis of our website traffic and your behavior on the website

We collect this data in order to be able to offer high-quality content that is user-friendly to you and to develop services that you are obviously interested in. Based on this information, we regularly improve our website. In cooperation with partners who provide us with analytical services, we collect certain data every time you visit our website, which helps us to understand how you use our website and obtain aggregate statistics.

This data includes the IP address, geographic location of the device, browser type, browser language, date and time of your request, length of your visit, pages viewed and elements clicked on (such as links). When collecting and analyzing this data, we may use cookies , pixel tags, web beacons , clear GIF files and similar tools on our websites or in email messages . This data helps us provide better and more relevant web content, monitor the effectiveness of ads, detect and fix potential problems, and improve the overall experience of our websites. We may also commission third-party service providers to serve web advertising on our behalf. These providers may use pixel tags and similar technologies to collect information about visits to our websites and may then use this information to create targeted advertisements. If you do not want data to be collected using these technologies, you can use a simple procedure: most browsers offer you the option to automatically reject many such technologies, or give you a choice to accept or reject them. You can read more about managing your preferences regarding the processing of cookies in the cookies section .

The provision of personal data based on your consent is voluntary in this case, but without it it would not be possible for you to improve the quality of the services provided, to perform analyzes of the traffic of our websites and your behavior on the websites. You can withdraw your consent at any time. Providing personal data in this case is not a legal or contractual requirement. You are therefore under no obligation to provide us with your personal data for this purpose.

Protection of our rights, property or safety or the rights, property or safety of others

Accounting and tax purposes

Fulfillment of other legal obligations

Your personal data is primarily made available to our employees, who need this data in order to be able to provide you with our services.

In addition to our employees, we have to transfer your personal data to partners who enable our operation and help us provide you with better, more accurate and overall more personalized content and services. We carefully select the partners to whom we entrust your personal data. We cooperate only with those who are able to ensure such technical and organizational security of personal data that unauthorized or accidental access to your data or other misuse of your data cannot occur. All these partners are authorized to process your data exclusively on the basis of a contract on the processing of personal data, in which they commit to the obligation of confidentiality. The provided data may also not be used for any other purpose than for which we made it available to them.

The following categories of our partners (recipients) may have access to your personal data:

We do not transfer your personal data for processing to a third country (outside the European Economic Area, which also includes countries outside the European Union – Iceland, Liechtenstein and Norway).

Personal data is processed both manually and automatically. We keep proper records of all processing activities in accordance with the relevant legal regulations.

To exercise your rights, please contact us via our contact details, which are listed at the beginning of these policies. We reserve the right to adequately verify the identity of the applicant for the rights in question. If the requests are repeated and are clearly unfounded or unreasonable, we can charge you a reasonable fee or refuse to comply with the request.

Right of access to personal data

If you want to know whether we are processing your personal data, you have the right to obtain from us information about whether your personal data is being processed, and if so, you also have the right to access your personal data. In the event of a repeated request, we are entitled to charge a reasonable fee based on our administrative costs for a copy of the provided personal data.

The right to correct inaccurate and supplement incomplete personal data

If you believe that we are processing inaccurate or false data about you, you have the right to request their correction. You also have the right to supplement incomplete data. We will carry out the repair or addition without unnecessary delay, but always taking into account our technical capabilities.

Right to erasure

In the event that your personal data are no longer needed for the purposes for which they were collected or otherwise processed, or if you discover that they were processed illegally, you have the right to request their deletion.

The right to restrict the processing of personal data

If you are not interested in a complete erasure, but only a temporary limitation of the processing of your personal data, you can request from us a limitation of the processing of your personal data.

Right to data portability

If you want us to transfer your personal data to a third party, you can exercise your right to data portability. In the event that the exercise of this right could damage the relevant rights and freedoms of third parties, we will not be able to comply with your request.

The right to object

You have the right to object at any time to the processing of personal data that is processed for the purpose of fulfilling a task carried out in the public interest or in the exercise of public authority or for the purpose of protecting our legitimate interests. In the event that it cannot be proven that there is a serious legitimate reason for the processing that prevails over your interests or rights and freedoms, we will terminate the processing based on your objection without unnecessary delay.

The right to withdraw consent at any time

If the processing of your data is based on your consent, you have the right to withdraw this consent at any time.

The right to information about automated decision-making, including profiling

You are not the subject of any decision based solely on automated processing, including profiling, which would have legal effects for you or would similarly significantly affect you.

The right to file a complaint with the Office for Personal Data Protection

You have the right to file a complaint with the supervisory authority, which is the Office for the Protection of Personal Data, located at Hraničná 4826/12, 820 07 Bratislava, phone: +421 2 32 31 32 14, email: statny.dozor@pdp.gov.sk.

Cookies are used by most websites and servers to provide a range of basic internet services. If you shop online, cookies serve, for example, for the e-shop to remember the items you previously added to the shopping cart. Cookies also allow websites to save your preferences (e.g. language or login) and use them on your next visit . Cookies can also be used to collect statistical data on user activity, such as the number of unique site visitors per month, which are very valuable for the operator, as they allow to provide better and more user-friendly services.

Cookies can be divided according to validity into:

And by functions on:

We also use third-party cookies that track multiple websites in order to provide you with personalized content and advertising on third-party websites and other sales channels.

Our website uses retargeting technologies that allow us to categorize website users into user groups. According to the given user group, we can then show you personalized advertising related to our products on other websites or in applications .

We use the following programs of our marketing partners:

You can change the settings of your browser so that cookies are deleted or prevented from being stored on your computer or mobile device without your express consent. You can find information about setting cookies in the relevant part of the browser help. You can read how it works on the most commonly used browsers here:

You can also visit http://www.youronlinechoices.com/cz/ (Slovak), www.allaboutcookies.org

(English) or www.aboutads.info/choices (English) where you can learn about options to opt out of certain targeted advertising activities offered by some third parties with whom we work.

You can also read about cookies on Wikipedia: https://cs.wikipedia.org/wiki/HTTP_cookie (Slovak)

Our website is not intended for children under the age of 15. We therefore do not intentionally collect their personal data. If we become aware that we have inadvertently obtained personal information about children under the age of 15, we will take steps to delete that information as soon as possible, except where we are required to retain it by applicable law.

Both legal regulations and our business strategies and related methods of processing your personal data may change. If we decide to update this policy, we will post the changes on our website and notify you of the changes. In cases where there is to be a significant change in these principles, or in the case when the law requires us to do so, we will inform you in advance. We ask that you read these policies carefully and check them regularly when you communicate with us or use our website.

Legal regulations:

This document is governed by applicable legal regulations, in particular:

Regulation of the European Parliament and Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data and Act no. 18/2018 Coll ., on the protection of personal data, available at http://eur-lex.europa.eu/legal-content/sk/TXT/HTML/?uri=CELEX:32016R0679&from=EN , Act No. 18/2018 Coll. on the protection of personal data, available at https://www.zakonypreludi.sk/zz/2018-18 .

In Trnava, on 1/1/2023